As per SEBI Circular no. SEBI/HO/MIRSD/POD-1/P/CIR/2024/4 dated January 12, 2024 and Exchange Circular no. NSE/INSP/61529 dated April 8, 2024 and BSE Notice No: 20240408-12 dated April 8, 2024 on the subject “Ease of Doing Investments by Investors – Facility of voluntary Freezing/ Blocking of Trading Accounts by Clients”.

In accordance with the Regulatory Guidelines, we would like to highlight the procedure for freezing/blocking access to your Trading Account and the process to re-enable it.

Process for Freezing/Blocking Access to Trading Account:

Choose any one mode of communication from the options given below:

Step 1: Email
Send an email to stoptrade@hensex.com using your registered email ID with the subject line “Freezing of My Trading Account – your PAN number.”

OR

Step 2: Phone Call
You can call us at +91 74140 12301 or +91 97849 16661 from your registered mobile number.

We kindly request you to provide the following details while sending us an email or calling us:

– UCC/Client ID
– Client Name
– PAN (Permanent Account Number)
– Registered Email ID
– Registered Mobile Number

Please note that upon receiving your request through either channel, we will promptly Freeze/Block your trading account access after verification. Confirmation for the same will be sent to your registered email address.

Further, in case of any pending orders, they will be cancelled, and open positions will be squared off. For such cases, we will send confirmation of the action taken along with contract expiry details within one hour of freezing or blocking access to your trading account.

Process for Unfreezing/Unblocking of Trading Account

Choose any one mode of communication as given below:

Step 1: Email
Send an email to stoptrade@hensex.com using your registered email ID with the subject line “Unfreezing of My Trading Account – your PAN number.”

OR

Step 2: Phone Call
You can call us at +91 74140 12301 or +91 97849 16661 from your registered mobile number.

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